Olly Privacy Policy
Last updated on March 23rd, 2024
Introduction
Olly (“Platform”, “we”, “us”, or “our”) is an AI-powered online reputation management platform for restaurant and hospitality brands. Olly is operated by Reelo Technology Pvt. Ltd., a company incorporated under the laws of India.
We provide our Services to business owners and authorized representatives of restaurants and hospitality brands (“Merchants”). We act as a service provider to Merchants, processing publicly available review data and business data on their behalf to provide analytics, insights, and response management tools.
This Privacy Policy explains how we handle information when you use our website, mobile applications, and related services (collectively, the “Services”). This Policy is published in compliance with the Information Technology Act, 2000 and applicable data protection laws in India.
By using our Services, you consent to the practices described in this Privacy Policy.
Information We Collect
How We Use Your Information
We use collected information to:
Create and manage your account
Aggregate and analyse review data from your connected platforms
Perform AI-powered sentiment analysis and generate suggested review responses
Provide analytics dashboards and business insights
Process payments and manage subscriptions
Send service-related notifications and communications
Improve the Platform’s performance and reliability
Comply with applicable legal obligations
Use of Artificial Intelligence
We use third-party AI services to analyse review data and generate insights and suggested responses. When AI features are used, relevant review text is securely sent to our AI infrastructure provider for processing. User prompts and generated responses may be stored in our systems to improve service quality.
Third-Party Service Providers
We engage third-party service providers to help operate the Platform, including providers for cloud infrastructure, AI processing, authentication, payment processing, email and push notification delivery, analytics, and workflow automation. These providers process data only for the purposes of delivering their services to us and are required to maintain appropriate security measures.
Sharing of information
We do not sell your information. We may share information:
With service providers as described in Section 5, solely to operate the Services
When you use Olly to respond to reviews, your responses are posted to the respective platform on your behalf
If required by law, regulation, legal process, or enforceable government request
In connection with a merger, acquisition, or sale of assets, with prior notice to you
Data Storage and Retention
Your data is stored on servers located in India. We retain your information for as long as your account is active or as needed to provide the Services or as required under applicable laws and/or our internal policies. Upon account termination, your data will be deleted within a reasonable period, except where retention is required by applicable law or our internal policies.
Data Security
We implement reasonable security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to access, correct, or request deletion of the information we hold about you. You may also withdraw your consent at any time, though certain features may become unavailable upon withdrawal. To exercise any of these rights, please contact us at nikhil@askolly.io
Children
Our Services are intended for business users aged 18 years and above. We do not knowingly collect personal information from individuals under 18.
Third-Party Platforms
The Services integrate with third-party platforms. Your use of those platforms is governed by their respective terms and privacy policies. We are not responsible for the practices of third-party platforms, and changes to their services may affect the availability of certain features on Olly.
Platform Access Credentials
Any access credentials collected for connected platform accounts are retained only while the connection is active and are deleted upon disconnection.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the Platform or via email. Continued use of the Services after the effective date of changes constitutes acceptance of the revised policy.
Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us at:
email : nikhil@askolly.io
website : https://askolly.io
